Read some common questions from our customers. If you have a question that isn't answered here, just get in touch and we'll answer as quick as we can.

What are your opening hours?

Hours vary from day to day, see opening times on the Contact Us page for details.

We have 3 clinics:

Dr Wass Skin Clinic, Middlesbrough, TS1 4LN

@ The Skin Company, 57A High Street, Yarm, TS15 9BH.

Physio & Therapy UK, 45 Hallstile Bank, Hexham NE46 3PQ

Just click 'Book Now' in the navigation menu to access our booking form.

We accept all major debit and credit cards, plus we also offer the option of payment plans, via Pretty Face Finance.

Unfortunately we no longer accept cheques.

Prices vary depending on the treatment. Please visit our Prices page for a full breakdown of our costs.

Yes this is often possible, but depends on staff availability on the day.

Yes, as long as you you cancel or reschedule at least 48 hours before the appointment is due.

Yes, you can cancel and receive a full refund of your deposit, provided this is done at least 48 hours before your appointment is due

Unfortunately, we are unable to issue refunds for any cancellations made after this deadline.

You can reschedule your appointment, provided this is done at least 48 hours prior to the booked appointment.

If not, we are unable to issue refunds made after this deadline, so a further rescheduling fee will be required to book again.